John Menzzasalma
John Menzzasalma
Manager Web Training/Media Production
in

Sharp Electronics Corporation (SEC) is a wholly owned U.S. subsidiary of Osaka-based Sharp Corporation - a company known worldwide for its unique one-of-a-kind electronic products and solutions.

Sharp Imaging and Information Company of America markets Sharp's business products that can boost productivity and reduce costs. Sharp’s products include networked multifunction office solutions, professional and commercial displays.

Sharp Home Electronics Company of America, is the U.S. Consumer Products division of Sharp Electronics Corporation and combines manufacturing, marketing and service. Sharp works to create balance with products that can benefit people's lives.

John Menzzasalma, Manager Web Training/Media Production, shared how he learned about IntelliBoard and its subsequent implementation:  

 

I passed by your [booth] at the last MoodleMoot, and I was so impressed with what I saw and what IntelliBoard can do. It was definitely a turnkey for us; previously we’d been [relying on a single] internal developer.

Since we've been using IntelliBoard...it's everything that we need [for] reporting. As far as usability and everything that it has to offer, it's been great for us. As a matter of fact, I was just at our Sharp National Dealer meeting and I demonstrated it to all of our dealers in the room; a huge success.

It's easy, and it gives me everything I need. Recently, we created a [second LMS instance] and connected IntelliBoard. This one, known internally as SharpSmart, is for our new product sales training. We have a Windows collaboration display from Sharp and a new software package called Synappx. We use the IntelliBoard notification center to create notifications for sales reps who complete (or don’t) the training for the new products. [I appreciate] the flexibility: do we want to send it daily, weekly, monthly, quarterly? We have options.

My favorite report is ‘Learner Success and Progress,’ because it’s my favorite report on IntelliBoard. It's easy, and it gives me everything [at a glance].

[Since starting IntelliBoard] we changed the structure of our learning delivery. After reviewing some of the reports and the information, we are doing more of the SCORM packages. [This enables us to] get more feedback from IntelliBoard on that particular SCORM package. Depending on how long the [SCORM] presentation is, if [the rep] didn't spend enough time in it or didn't spend the actual time required within that SCORM package, we can see this data through IntelliBoard. On the service side, we’ve changed the delivery of the modules to fit the schedules of our service folks. We review the amount of time they spend in a section and we work to adjust our course to that timing. If someone fails a course, we can review and balance the time they spent [with the material] and provide their service manager feedback. If, for example, we’ve estimated an x-minute completion time—and they spend 20% of that time in the course— we can provide feedback about how to complete it properly.